Questions that are Frequently Asked

If you want a rope we have in stock, just click on the photo and select "add to order". If you want a custom color, use the order form. Each order is responded to individually with confirmed pricing, payment instructions, and any follow-up questions we may have. For more info check out the Custom Orders page.

Not yet. That stuff gets complicated for independent businesses and we're bad at capitalism. So for now we use Venmo, CashApp, and PayPal - the instructions for each will be provided in your response email.

As of right now, we are only set up to take Venmo, CashApp, and PayPal. We're planning on creating a fancy website payment system as soon as one of us learns math.

That completely depends on order volume, available in-stock inventory, rope elf availability, and natural and unnatural disasters. More than two weeks would be pretty unusual though.

Sure can - as long as it's one of our basic ropes or an available multicolor rope. Otherwise custom colors require a three-rope minimum.

Yep! Sort of. You'll get an email response regarding your order. We'll confirm availability and/or order pricing, at which time you're welcome to change the order. Once you've paid and confirmed, we are most likely locked in. But send us a message anyway and we might be able to work it out.

Usually not, but we're always going to try to make things right. So send us a message and we will figure out a way to get through this together as friends.

For in-stock ropes:

Order three or more ropes and every solid and multicolor rope in the order is 25% off. That takes solid from $20 to $15 and multicolor from $30 to $22.50. You can do all solid colors, all multicolors, or a mix of both. So three solid ropes is $45, six is $90, and six multicolors is $135.

Natural/undyed rope is $15 each at any quantity.

For custom orders:

Custom designs have a three rope minimum, so a custom order always gets the 25% off. One custom multicolor design is $67.50, and one custom solid design is $45.

Usually not. Unless you want a very specific pattern or something really complicated, we price custom orders the same as in-stock.

Within reason, yes. We're still a one-man-and-his-rope-elves operation, and thus limited to the laws of time and space. But we're absolutely willing to discuss your needs and see what we can do.

Jute. That's it. We're simple around here.

Our standard rope is 30 feet long and 6mm thick.

Usually yes. We prefer not to make ropes any longer than 60 feet, but if you need a special length, just include it in your custom order.

We knot them. Simple. Easy. Efficient. If you want another method, include it in your custom order and we'll let you know what's possible.

It's ready to go. Each rope is worked by hand multiple times throughout the dyeing and conditioning process. This means that by the time the rope reaches you, it's freshly conditioned and broken in.

Our rope is not tested or rated for suspension of people. While we know of those who use it for such endeavors, our rope is intended to be used for ground shibari, sexy play, bondage, and human body decorating. Even then, you should ALWAYS learn how to tie from experienced instructors before using any rope on yourself or another human.

Every camera captures color differently, and every screen renders colors differently. We do our absolute best to display them as true-to-life as possible but there's no way of knowing for sure what you're looking at. So it'll be very close, but we're limited by technology.

As long as they were made in the same batch. If not, then there will almost certainly be some degree of variance. 'Tis the nature of dyeing jute in small batches. We do our absolute best to keep The Basics as a uniform color, though there are a dozen variables that can alter the hue and we can only control about half of them as of now.

It can, but we do our best to rinse them and apply a post-dye treatment to prevent them from doing so. Unfortunately there's no way to get it 100% bleed-free when fresh. Thankfully it's pretty easy to clean off of skin and most dyes will wash out of synthetic clothes with some color-safe bleach.

We've only been in business and using our current dye methods for about two years now, so we can say that we've seen no fade in our most-used personal ropes over the course of two years. If that changes, we'll let you know. Keep them out of the sunlight, though. Obviously.

What kind of alien science color are you trying to get? Feel free to send us a message and we'll figure out what kind of alchemy is required to make it happen for you.

Ropes under Multicolor are ropes that feature more than one color and are currently available, or have been made previously and are able to be reproduced to order. Custom orders are for specific colors or quantities, and can be single color or multicolor.

Sure can. Just follow the instructions on the page. Keep in mind that they will be close attempts to match the original design. Each new batch is unique and subject to at least a dozen variables that can change the way the dye and jute behave, of which we can control only about half.

We ship via USPS, wherever USPS ships to, for however much USPS charges us to ship there. We'll let you know upon the order about how much shipping will be.

We can certainly try. There are a lot of hurdles in doing so, obviously, but send us a message letting us know where you want it sent and we'll look into what it takes.

Absolutely. We believe in recycling EVERYTHING - including our Amazon boxes. So don't be shocked if your ropes arrive in an Amazon box wrapped in masking tape. We're called Chaotic, remember? We're gremlins like that.

We will release the Chaos Gremlins to hunt down and destroy the culprit. Meanwhile, we will work with you to make it right. Just send us a message.

Loosely bound in a cool, dry place. Keep in mind, the rope is a natural fiber and like all things natural, they can succumb to rot, mold, mildew, bacteria, etc. So do not bundle your ropes wet or damp, clean and recondition them when necessary, and check them often for any sign of degradation.

Yep! Check out our Rope Care page to learn how.

Probably. It depends on the type of use. Heavy use or exposure to fluids will degrade the wax and oils in the rope and replace them with nasty stuff. Check out our cleaning and care guide here, and buy our Rope Wax to make reconditioning them quick and easy.

If it gets wet with clean water, hang the rope to dry under a bit of tension via attaching a light weight to it as it dries. If the water is not clean, or the ropes were well-used before getting wet, consult our cleaning and care guide.

When the rope starts to become fuzzy all over, the fibers aren't wound tight anymore, and/or it feels limp - it's time to retire it to cat tree heaven. If you're not sure, just send us a photo and we'll give you our honest opinion.